JSCAPE SaaS - FAQ

Below you will find answers to frequently asked questions regarding the JSCAPE SaaS offering.

General Product Questions

Ԛ What is the architecture of JSCAPE SaaS?

 

A JSCAPE SaaS utilizes a scalable architecture based on Java, Linux, MySQL and Kubernetes. It runs in an Amazon AWS data center.

 

Ԛ Is the JSCAPE SaaS instance native?

 

A JSCAPE SaaS is native to Redwood Software.

 

Ԛ Where is JSCAPE SaaS hosted? In which regions is this solution available?

 

A It is hosted on AWS in the U.S. West region for Americas deployments, and AWS Frankfurt for EMEA. Please note that users can still connect to cloud providers other than AWS, but JSCAPE will not manage those portions.

 

Ԛ With some SaaS products, having multiple clients can cause slowdowns or disruptions for other users. Is there any concern about that here?

 

A No, JSCAPE SaaS is designed for scalability. By segmenting every client in their own environment, there is significantly reduced risk of performance issues.

 

Ԛ How much data will a client be allowed to transfer each month?

 

A The plan includes up to 1TB. You can add additional TBs of data to your plan as needed, and overconsumption will be billed to your account.

 

Ԛ How much data will a client be able to store?

 

A The plan includes 1TB of storage per month. You can add an additional TB of monthly storage as needed, and overconsumption will be billed to your account.

 

Ԛ Are there any cloud storage limitations?

 

A JSCAPE SaaS customers can use local storage or AWS S3 buckets for data storage. To best use your data storage, we recommend customers use local storage for PGP encryption and temporary use only, utilizing S3 buckets for long-term data storage. JSCAPE can map cloud storage to appear as local storage, so follow this best practice to make the best use of your data plan without sacrificing ease of navigation.

 

Ԛ Which protocols are supported in JSCAPE SaaS?

 

A JSCAPE SaaS has outbound support for all protocols, with full bidirectional support for:

 

  • HTTP/S

  • SFTP

  • OFTP2

  • Agent

     

Ԛ Is there high availability with JSCAPE SaaS?

 

A High availability is not currently available. However, intra-region disaster recovery is supported in JSCAPE SaaS. This failover capability – plus the constant backend monitoring by our team – will address any availability issues, should they arise.

Onboarding, Connectivity and Redwood Migration

Ԛ What does migration look like for an existing JSCAPE customer, switching from hybrid on-prem?

 

A Because JSCAPE SaaS uses the same software as the on-premises and hybrid JSCAPE solutions, migration is very simple for existing customers. Our professional services team will look at your current trading partners, users, workflows, etc., to determine the appropriate migration timeline.

 

Ԛ Does JSCAPE SaaS have anti-virus protection?

 

A Yes, JSCAPE SaaS comes with an anti-virus solution, but note, this solution is not ICAP compatible.

 

Ԛ What does migration look like for a new customer migrating from a competitor?

 

A Our professional services team will evaluate your current installation, your trading partners, users, encryption keys, workflows, etc., to develop a migration plan for your instance. The timeline for migration is dependent on these variables.

 

Ԛ Will my organization be required to have people available to support onboarding JSCAPE SaaS? If so, for how long?

 

A We recommend having the organization’s intended day-to-day operator or administrator of JSCAPE SaaS available during the onboarding process, as it creates a smoother hand-off experience. The timeline for onboarding is dependent on your trading partners, users, encryption keys, workflows, etc.

 

Ԛ Can JSCAPE SaaS support multiple domains?

 

A Yes, JSCAPE SaaS can support multiple domains. If you currently use JSCAPE MFT Server for onpremises/hybrid/private cloud environments, we can easily transfer your multi-domain setup if you prefer SaaS.

 

Ԛ Is JSCAPE SaaS a good solution for HIPAA mandated organizations?

 

A We recommend the JSCAPE MFT Server (offered for on-premises/private cloud/hybrid environments) for organizations with HIPAA compliance mandates.

 

Ԛ Is IP whitelisting available in JSCAPE SaaS?

 

A JSCAPE SaaS does not support IP whitelisting at this time.

 

Ԛ Can I customize the ports for my listeners?

 

A Due to the architecture of JSCAPE SaaS, you will not be able to customize ports. We recommend using a JSCAPE self-hosted solution (on-premises, private cloud or hybrid environment) if you wish to customize the ports. The following ports are unable to be customized:

 

  • SFTP: 22

  • HTTP: 80, HTTPS: 443

  • OFTP: 3305

  • Agent: 40025

  • Gateway: 33025

 

Ԛ Does JSCAPE SaaS support SSO/SAML?

 

A SSO support is limited at this time. Please inform our sales team if you have single-sign on needs so we can make the best recommendation for your organization.

 

Ԛ Does JSCAPE SaaS integrate with RunMyJobs?

 

A JSCAPE SaaS is fully integrated with RunMyJobs.

 

Ԛ Does JSCAPE SaaS integrate with ActiveBatch?

 

A JSCAPE SaaS is fully integrated with ActiveBatch.

 

Ԛ Does JSCAPE SaaS integrate with Tidal?

 

A JSCAPE SaaS has an outbound integration with Tidal, allowing you to execute Tidal jobs directly from JSCAPE. A full integration is planned for Q3/Q4 2024.